Help, Information & FAQs (Frequently Asked Questions)


To help, we have listed a few of the most commonly asked questions below. If you need further assistance, please Contact Us.

Delivery

All our prices include FREE, fully insured shipping on all orders.

All our packages are sent fully insured and require a signature on receipt. When your items are dispatched, you will be sent an online tracking number. We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to $50,000. Please note that packages are insured until signed for at delivery address, and we can accept no liability for items once signed for at work addresses or condominiums.

For ALL sales of bullion sales we may request customers to provide identification so we can follow anti-money-laundering guidelines. If you are buying on behalf of a company we may require further information, please call us for guidance.

Due to security reasons, we are unable to change shipping addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft, we are unable to send orders to different residential addresses from those other than where the bank account is registered.

Please note shipping addresses cannot be changed for orders paid by card under any circumstances. Orders placed online with a card can only be delivered to the same address where the card is registered, otherwise the card issuer's insurance cover will not apply.

A while you were out card will be left by the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you. Your parcel will remain fully insured up until it is signed for.

You will receive an email following dispatch of your order which will include a tracking number where appropriate.

Payment

We accept online payments with debit cards and credit cards up to the value of $15,000. Please note this limit may change and a payment surcharge of 3% will be added for payments made by card. For many customers the easiest way to pay us is via wire transfer using online banking. Click here for more information about paying with a card or alternatively review our full range of payment options

For your security we may require proof of identity and address verification.

In certain situations we may ask for your documents to be certified which means copies must be signed by an authority figure (Attorney, Accountant, Doctor, Policeman). If this type of ID is required, a member of the team will contact you to explain the process.

We do not charge sales tax on any of the bullion products listed.

3D authentication / 3D secure is managed by Visa (Verified by Visa), Mastercard (Mastercard Securecode) and American Express (SafeKey) themselves. It is a worldwide security program that many banks opt into. Given the nature of our products, we have to ensure the highest level of security available and therefore can only accept card payments that go through this additional security process.

For further informations, please see https://usa.visa.com/visa-everywhere/security.html (Visa); http://www.mastercard.com/gateway/implementation_guides/3D-Secure.html (Mastercard) and https://www.americanexpress.com/icc/safekey.html (American Express)

If you look at the ‘from’ price, this shows the lowest available price depending on the quantity you are purchasing. In order to see the various prices listed by quantity, please click on the item itself to take you to the next screen.

The global spot price for gold is based on inter-bank transfers of large numbers of London Good Delivery Bars which are 12.5 kilograms each. This price is only available to large banks and does not include any brokerage fees, transportation, storage or insurance.

Smaller bars are always sold at a premium to the London spot price to reflect the additional costs of producing and testing smaller bars. Our premiums are extremely competitive and are lowest on our larger bars.

You will receive an email from us to confirm receipt of funds.

Products & Services

All of our gold bullion bars are 24 carat and therefore 99.99% pure gold. They all have 999.9 stamped on them to show the purity of gold.

All our larger gold bars (250g, 500g and 1 Kilo) have a unique serial number and are accompanied by a matching certificate. All our bars come with a certificate from the refiner, it will always be shown in the image and stated in the description. Unlike some of our competitors, all our bars are brand new direct from the manufacturer. Umicore, Metalor, Heraeus, and PAMP are all approved manufacturers of "good delivery bars" by the London Bullion Market Association and therefore have to meet very stringent quality control standards.

You will find all of the refiners we sell from listed on the LBMA's website.

Can't find what you're looking for?
Telephone

1-888-334-1630

Telephone 7 days a week 8:00am to 10:00pm

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