Orders to the United States under $500 will be sent with the Royal Mail International Service, while anything between $500-$2,000 will be sent with FedEx. Orders greater than $2,000 (up to $40,000) will be sent by UPS.
Delivery is free and fully insured, but there is a 25kg weight limit per parcel. Orders over 1.6kg will be sent via UPS, with a 3-4 day delivery estimate. Royal Mail orders can be upgraded to FedEx for quicker shipping.
Orders over $40,000 will be dispatched in separate parcels on consecutive days. All parcels are fully insured until confirmed as delivered by the courier.
Please note: The times below are an estimate provided by the postal services used. Orders may occasionally take longer. Please refer to the delivery table below, or contact Customer Support for additional guidance at firstname.lastname@example.org or call us toll-free on 1-888-334-1630.
Delivery Options & Estimated Delivery Times
Please select your delivery country below to determine estimated delivery times and any additional information.
Swipe left on the table if you cannot see all of the delivery option information.
Estimated delivery time
Please note: Estimated delivery times are determined by the number of business days (Monday to Friday) from the day that your order was dispatched. These are estimated delivery times only and are not guaranteed, orders may occasionally take longer.
Once your order is despatched we will send you your tracking information. Your order will be shipped in discreet and unbranded packaging for added peace of mind. If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact us at email@example.com for more information.
If you already have your tracking number you can track your order here:
Order tracking is a great way for customers to follow their parcel as it travels from our vaults in Birmingham, England, to whichever part of the United States of America you're in, giving you peace of mind that your order is safe with whichever service you have chosen for delivery.
UPS shipping is expected to take 2 - 3 working days from dispatch to reach New York and New Jersey, and 3 - 4 working days for the rest of the United States.
Please note: The delivery estimates are provided by FedEx and UPS. These are based on average delivery times and are occasionally longer. All parcels are fully insured until confirmed as delivered by the courier.
US Import Charges:
Due to American import rules, customers should be aware that they are liable for any local Sales Tax associated with the import of their goods. Sales taxes have to be paid by yourself before your goods can be cleared through customs. Unfortunately, we are unable to collect sales taxes prior to shipping.
California: The California State Purchase Tax is due on any orders which are less than $1,500. This tax can be added on by us to orders before customers pay, but only once we have received our Tax Permit from the State of California. As such, we are temporarily unable to accept orders below this sum from customers in California. For more information please call us on 1-888-334-1630 or email firstname.lastname@example.org.